Refund and Cancellation Policy

The short version: if something went wrong, we refund you. If you read the book and simply did not like it, we do not — but tell us anyway, because that is useful to know.

Digital editions

Because the book is delivered instantly and cannot be returned, refunds are limited to the situations below. This is standard for digital goods and is permitted under Indian consumer law for products that begin delivery immediately.

We refund in full when

• You were charged more than once for the same order
• Payment was taken but no download link ever arrived, and we cannot deliver it within 72 hours
• The file is corrupted or unreadable and we cannot supply a working replacement
• You were charged without authorisation — tell us immediately and we will investigate
• You bought a title you already own from us
• We cancel or withdraw your order after payment

We do not normally refund when

• The download link has been used and the file delivered as described
• You changed your mind after reading it
• You did not enjoy the book, or expected a different kind of story
• You mistyped your email address — we will resend to the correct address instead, at no charge
• Your device or reading app cannot open a standard PDF — contact us and we will help

Cancellation

Digital orders complete the moment payment is confirmed, so there is no window in which to cancel before delivery. If you want to cancel, treat it as a refund request under the terms above.

How to request a refund

1. Email vihaan@unsentstudio.in within 7 days of purchase.
2. Include your order reference and the email address you bought with.
3. Tell us briefly what went wrong.

We reply within 2 business days. There is no form and no automated system — a person reads it.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. We process them within 3 business days of approval. Your bank or card issuer then typically takes 5 to 7 business days to show the money, which is outside our control.

Once a refund is issued, any download link for that order stops working and the licence to read the book ends.

Chargebacks

If you think you have been charged in error, please contact us before raising a dispute with your bank. We can almost always resolve it faster ourselves.

Physical editions

Not yet on sale. When they are, this policy will be extended to cover damaged and undelivered orders.